Refund Policy

Last updated: 3 September 2026

We want you to try Cilevi before you pay for it, which is why there is a free version. This policy explains when we refund a purchase and how to ask.

Try before you buy

The free version of Cilevi lets you record and edit and see how the app behaves on your own computer, with your own screen, camera and microphone, before you spend anything. Please use it. Because you can test everything first, we do not refund purchases for change of mind, for not using the app, or for not having read what the app does.

When we do refund

We will refund the full price if:

• The app does not work on your computer, your computer meets the requirements we publish, and our support could not get it working within fourteen (14) days of you first telling us about the problem.
• You were charged twice for the same licence, or charged by mistake.
• A feature we advertised at the time you bought was not there.

Ask within thirty (30) days of the purchase. Refunds go back to the payment method you used, and the licence key is deactivated when the refund is made.

Your legal rights

Some countries give consumers rights that this policy cannot take away, and those rights apply in full.

• European Union and United Kingdom: when you buy a download from our online checkout you will be asked to agree that delivery starts straight away and that you lose the fourteen-day right of withdrawal once the licence is delivered. If you do not agree to that, you keep the right to withdraw within fourteen days of purchase, and we will honour it.
• Australia: our software comes with guarantees that cannot be excluded under the Australian Consumer Law. If the software has a major failure you are entitled to a refund or replacement.
• Other countries: if the law where you live requires a refund in a situation not listed here, we will follow that law.

Purchases from the Microsoft Store

If you bought Cilevi in the Microsoft Store, Microsoft took your payment, and refunds are handled by Microsoft under its own refund policy. Please request the refund through your Microsoft account order history. We cannot issue a refund for a Store purchase ourselves.

Subscriptions

If Cilevi is sold as a subscription, you can cancel at any time and you keep access until the end of the period you paid for. We do not refund the remaining part of a period you have already started, except where the law requires it.

Chargebacks

If something is wrong, please email us before asking your bank to reverse the charge. A chargeback costs us a fee even when the purchase was legitimate, and a licence whose payment was reversed is deactivated.

How to ask

Email [email protected] from the address you bought with, and include your order number and a short description of the problem. We answer every refund request within five business days.

Contact

• Doment Digital FZE LLC (دومنت ديجيتال م م ح ذ م م), a Limited Liability Establishment
• Formation number 4431328, trade licence number 4431328.01, share capital AED 50,000
• Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates
• Phone: +971 50 739 7327
• Email: [email protected]
• Web: https://cilevi.com